About the Institute

Working at the Institute of Eye Surgery is an incredibly rewarding experience for medical professionals within the ophthalmic field.

As Ireland’s only fully comprehensive sub-speciality service, we pride ourselves on creating an innovative and progressive practice for professionals.

We focus on excellence in clinical outcomes in everything we do. We are actively involved in clinical trials and invest heavily in the most advanced diagnostics and technological equipment.

Working at the Institute means you have an excellent opportunity for career progression in a fast-paced and dynamic environment that strives for a healthy work-life balance.

1. Clinic Manager

Location: UPMC Kildare (Clane) and IOES Athlone OR UPMC Whitfield (Waterford)

Reporting to: Consultant Director & CEO

Effective Date: 29/11/2021

Function:

The Clinic Manager (CM) is responsible for the effective and efficient running of the clinic and patient flow for the Institute of Eye Surgery (IoES).  All Consultants, Optometrists, Nurses and Technician employees at the location will directly report to the CM. 

The Clinic Manager will manage the clinic floor in a hands on manner and go live on the floor to fill any gaps if necessary (up to and including injecting of Fluorescein if they nurse trained or cannulation if they have received the appropriate training). 

Duties and Responsibilities: 

Clinic Activities: 

• Meet the KPI’s set out for the clinic to include budgets, patient numbers, revenue etc.
• Understand clinic demand, ensure scheduling matches demand.
• Enhance the effectiveness of patient flow and patient room allocation through the clinic – engage and influence the prioritisation of patients with consultants.
• Manage staff members by planning, organising and delegating work.
• Create and manage employee schedules/rosters to ensure clinics are staffed with sufficient and qualified personnel.
• Ensure the highest standard of patient care is adopted and implemented across all clinics.
• Drive clinical excellence and be part of internal or external research or development programs.
• Work collaboratively with “in house” and external colleagues, to drive processes which are essential to the successful running of the clinic. Build and maintain strong stakeholder relationships with both internal and external stakeholders.
• Ensure team are working within priority deadlines and ensuring tasks are completed within timeframes.
• Develop best practice protocols (in collaboration with other clinic managers), ensure these are standardised, documented and followed by all. Continually revise protocols and keep them up to date.
• Review any constraints/bottlenecks in the clinic, develop ways to continually improve and remove the constraints/bottlenecks.
• Responsible for stock management and stock ordering. Work on a Kanban storage of stock.  Ensure stock is purchased at the best price for the clinic.
• Be the go-to person in relation to technician queries.
• Support the introduction of new technologies, processes and new activities within the clinic.
• Inform clinical director of potential breaches in clinical protocols or as soon as protocol breaches occur.
• Inform CEO of potential significant management / operational issues that arise with any staff member.
• Inform CEO of any perceived irregular business risk(s) or potential legal escalations. 

People Management of Direct Reports: 

• Teach, lead and inspire team members to take complete ownership of their tasks.
• Monitor timekeeping, absenteeism and HR metrics.
• Manage and update the HR system.
• Manage employee’s holidays to ensure the clinic has adequate cover.
• Deliver employee communication sessions and provide feedback of same.
• Engage with all employees on a continuous basis and develop a strong team culture and good morale within the area.
• Delegate and empower the clinical team to take on more responsibility and develop.
• Effectively manage the clinical team to ensure the correct behaviours are being demonstrated to mitigate against conflict and people issues.
• Establish an open learning environment.
• Manage all personnel issues from recruitment, to training and discipline.
• Carry out annual performance reviews with the clinical team. 

Probation, Training & Development: 

• Orientate new employees within your area and ensure the new employee receives adequate training for them to conduct their role.
• Ensure the employee is welcomed and feel comfortable and are aware of all clinic procedures.
• Keep an updated record of employee versatility.
• Ensure there is adequate cross training and retention of key skills.
• Develop and maintain optimum training standards for Optometrist and Technician staff regionally.
• Ensure there are appropriate job descriptions in place for your team.
• Provide training where required in order to ensure that employees have the necessary skills to complete their duties effectively and efficiently
• Conduct regular probation meetings with reports. Ensure they are fully aware of their duties, key accomplishments and areas of improvement (if any). 

Other: 

• Provide cover for other clinic managers as needed e.g. sickness or annual leave.
• Contribute to the strategic planning for the clinic and the wider organisation.
• Ensure that effective health and safety procedures are developed and managed to comply with statutory obligations.
• Ensure the highest levels of patient satisfaction.
• Maintain a clean and neat working environment, ensuring high standards of housekeeping.
• Promote and actively engage in an environment of compliance, continuous improvement, responsiveness to change and innovation within the Institute.
• Perform other duties as necessary. 

Qualifications & Experience: 

• 3+ years experience working in a clinical setting with 2 of these in a leadership position.
• Full clean driving licence. 

Skills and Abilities: 

• High level of professionalism and leadership to maintain efficient patient flow in the Clinic.
• An ability to manage deadlines and effectively prioritise tasks.
• Focus on KPI’s and continuous improvement.
• Credible clinical and organisational leadership skills and ability to influence others.
• Flexibility and openness to change and ability to lead and support others in a changing environment.
• An ability to manage, motivate and develop staff to maximise performance at work.
• The ability to foster a learning culture amongst staff and colleagues to drive continuous improvement in services to patients.
• An ability to work effectively with multi-disciplinary teams.
• An analytical and forward thinker.
• Be able to recognise a problem before it’s too late and resolve/escalate as appropriate.
• Have the ability to interface and build relationships with patients, employees and management at various levels within the organisation
• Maintain a high level of professionalism, integrity and trust. Able to handle sensitive information and maintain confidentiality.
• Must have a ‘can do’ attitude with a willingness to undertake any task required.
• Possess the natural ability to do the right thing for the business, not the easy thing. 

NOTE: This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.

Please include cover letter with CV to careers@ioes.ie

2. Clinical Trials Manager 

The Institute of Eye Surgery (IOES) is Ireland’s only fully comprehensive sub-speciality eye-care network of private clinics offering a full range of eye services including cataract surgery, vitreo-retinal surgery, laser vision correction and glaucoma treatment. We also provide a 24/7 urgent access eye care service nationwide for patients with symptoms that cannot wait. 

IoES boasts the largest number of ocular clinical trials / studies performed in Ireland over the last 5 years. With a growing team of surgeons, scientists and clinical trial experts embedded in the clinic, patients benefit from the latest surgical technologies available as part of our ongoing international, multicentre clinical trials.   

IoES is currently hiring a Clinical Trials Manager to oversee the growing R&D portfolio of the Institute. 

The successful candidate will:   

• Manage entire clinical trial portfolio.
• Work internally with surgeon, clinical, administration and research Teams.
• Work externally with research funders, contract research organisations, hospitals, pharmaceutical / medical device companies, journal / congress secretariats.
• Be the official liaison between the Institute and Study Sponsors.  
• Manage clinical trial staff. 
• Travel between IOES sites.
• Coordinate local and central Ethics submissions on behalf of the Institute. 
• Keep study documentation updated.
• Regular Gantt review of clinical trial portfolio with management Team.
• Interpret, apply and communicated clinical data and results. 
• Author and review peer-reviewed publications as well as abstracts for submission to major congresses. 
• Present at major congresses.
• Prepare annual research reports for management.  

Applicants must have: 

• PhD in Medical, Optometry, Vision Science or equivalent.   
• Good Clinical Practice Certification.
• Full Irish driving license. 

It would be desirable for applicants to have:

• Medical writing experience including publications, abstracts and posters. 
• Presented lectures at conferences. 
• Experience in the use of EDC for clinical trials. 
• Scientific knowledge in Ophthalmology.
• Prior experience in managing clinical trials (phase II-IV) 
• Additional qualifications in project management, lean / just-in-time systems, business administration, regulatory or compliance.

Application deadline: 31/01/22

Job Type: Full-time, permanent 

Salary: Commensurate with experience 

Please include cover letter with CV to careers@ioes.ie

3. Trainee Opthalmic Technicians

IOES are currently recruiting for dynamic individuals to join their Ophthalmic Technicians team. The roles will involve a combination of practical hands-on training to support clinical activity as well as theory based online training to become a certified Ophthalmic Technician.

Successful candidates will be assigned to one of our three clinic locations: UPMC Whitfield Hospital (Waterford City), UPMC Kildare (Clane) and IOES Athlone (Westmeath).

The successful applicants will be responsible for adherence to clinical protocols, standards and practices, ensuring a high standard of patient care and an efficient patient journey through the clinic. Please note that the candidates do not need previous Ophthalmology or medical experience.

Skills and Attributes:

• Career minded with an interest in Ophthalmology
• Professional attitude and presentation
• Self -Motivated with ability to use own initiative
• Team player to work effectively to clinic goals
• Flexibility to manage changing priorities in a fast-paced environment

Application deadline: Ongoing

Job Types: Full-time, Permanent

Salary: €25,000.00 per year

Please include cover letter with CV to careers@ioes.ie