Duties & Responsibilities

Clinical Duties

Following training and competency sign‑off, the role includes:

• Carrying out patient pre‑screening and diagnostic testing, including: Visual acuity, Visual fields. Pupil checks, OCT, Biometry and Intraocular pressure testing.
• Administering eye drops.
• Taking accurate patient histories and supporting clinical assessments, ensuring documentation is complete, clear, and aligned with clinic standards.
• Scribing during consultations (in person and remotely), accurately documenting clinical findings and consultant instructions.
• Preparing patients for examinations and procedures to ensure a smooth and professional patient journey.
• Maintaining clinical rooms and equipment to required standards.
• Monitoring stock levels and supporting the management of clinical supplies.
• Adhering to all clinical protocols, safety standards, infection control, and data protection requirements.
• Maintaining strict patient confidentiality at all times.
• Supporting end‑of‑day clinic close‑down processes.
• Escalating patient concerns, incidents, or clinical risks promptly and appropriately.
• Supporting patient education (explaining tests, next steps, and post‑operative instructions once trained).

Patient Flow & Clinic Support

• Actively managing and prioritising patient flow within the clinic.
• Identifying delays or bottlenecks and escalating issues where required.
• Handling patient queries, concerns, or complaints in a professional and calm manner and escalating appropriately.
• Ensuring patients are kept informed of delays and next steps.
• Delivering a consistently high standard of patient experience throughout the clinic journey.
• Supporting the smooth and efficient running of clinics by preparing in advance and anticipating requirements.
• Working closely with consultants, technicians, and administrative staff to ensure clinics run to schedule.
• Assisting with clinic set‑up and room preparation between sessions.

Administrative Duties

• Managing and coordinating patient appointments across clinics through live scheduling.
• Updating patient records accurately using practice management systems.
• Supporting billing, insurance processing, and administrative workflows.
• Communicating effectively with patients via phone and email.
• Ensuring all documentation is completed accurately and in line with clinic standards.
• Working to defined processes to ensure consistency, quality, and compliance.
• Maintaining accurate records across both clinical and administrative systems.
• Supporting audit and compliance requirements through accurate documentation.
• Assisting with data quality checks and corrections where required.
• Carrying out any other reasonable duties in line with the needs of the business.

Requirements

• Ability to work in a fast‑paced, high‑volume clinical environment.
• Willingness to provide cover across different clinic locations when required.
• Ability to adapt quickly to different teams, consultants, and working styles.
• Strong reliability, timekeeping, and attendance.
• Excellent written and verbal communication skills.
• Strong IT skills and high accuracy in data entry.
• Ability to manage multiple tasks and prioritise effectively.
• Willingness to learn quickly and take ownership of responsibilities.
• Confidence to ask questions and escalate concerns appropriately.
• Flexible approach to work.
• Full, clean driving licence (role may involve occasional travel).

Development & Progression

The Institute of Eye Surgery offers clear development pathways within a rapidly growing organisation.

Trainees are expected to:

• Engage fully with training and feedback
• Demonstrate continuous improvement
• Progress to independent working within a defined timeframe

Progression and salary increases are linked to:

• Skill development
• Demonstrated competency
• Performance and reliability

Professional certification (e.g. JCAHPO) will form part of ongoing development.

Salary

Starting salary for all Trainee Ophthalmic Technicians is €31,000. Progression through the salary scale is competency-based and linked to the completion of training, qualifications, and the assumption of additional responsibilities, with opportunities to increase earnings to €42,000.

Duties & Responsibilities

• Assist in managing a high volume of patient and general phone calls under supervision.
• Maintain a strong patient‑care focus and support improvements to patient experience.
• Support the scheduling of appointments for clinical appointments.
• Learn and develop competence in processing insurance billing forms and invoices.
• Update the practice management system with patient and appointment details.
• Perform basic data entry tasks with accuracy, escalating issues where required.
• Draft simple written communication to patients and clinicians, with support.
• Work within strict administrative protocols.
• Ensure all patients receive the highest level of service before and after consultations.
• Support general administrative tasks as assigned by senior staff.
• Participate in ad-hoc duties assigned by senior staff where appropriate.

Requirements

• Leaving certificate or equivalent.
• No prior medical administration experience required.
• Previous office, reception, or customer‑service experience.
• Ability to learn quickly in a fast‑paced environment.
• Excellent communication skills (phone and written).
• Strong organisational skills and attention to detail.
• Ability to work both independently and as part of a team.
• Willingness to complete structured training and development milestones.
• Proficient in Microsoft packages such as excel, outlook and word.

Salary

• All successful candidates will start on a salary of €31,000.
• Salary range shown reflects potential earnings, including a quarterly attendance bonus. Eligibility for the attendance bonus is subject to meeting attendance requirements and is not guaranteed.